Rethinking security
for the AI era

How many AI agents are in play throughout the enterprise?
What is their level of data access and what kind of actions can they take?
These deceptively simple questions may be a challenge to answer, even for the
most AI-savvy organizations — a failing that has major consequences for businesses.

AI is expanding faster than human capacity can manage, let alone track. The typical IT
environment has exploded beyond the usual employees, endpoints, and networks to encompass
cloud apps, factory equipment, and IoT devices. As the number of identities skyrockets,
there’s often no centralized view of who — or what — has access to which data and systems.
This lack of visibility puts sensitive data at risk, while overprivileged agents can be
unleashed without proper controls.

Legacy tools may address pieces of the security and governance challenge, but they aren’t
architected to mitigate risk at the pace of today’s shifting AI landscape. These tools are limited by:

The inability to recognize
machine identities
and AI agents

Insufficient business context, which hampers insights into what’s at stake until too late
in the game

Sporadic AI agent compliance

Unifying security, IT, and cyber risk operations with identity and cyber asset
intelligence in a single platform will help prevent breaches well before they happen.
Instead of agents surfacing problems without closing the loop on resolution,
end-to-end agentic workflows are executed with embedded guardrails. Every AI agent, identity, device, and data flow becomes visible at the moment of action, not after the fact. Remediation draws from identity-enriched incident playbooks to ensure optimal resolution.

With this new paradigm, security, IT, and risk and compliance teams can execute a cohesive defense strategy at the pace of AI. The benefits: stronger operational resilience, sustained compliance, and the ability to mitigate security threats in real-time — all while enabling
AI transformation at scale.

“As AI becomes more autonomous, governance can no longer be an afterthought,” notes Jeffrey DiMuro, Deputy Chief Information Security Officer at ServiceNow. “CISOs must shift from securing systems to establishing trust, control, and accountability across the entire
AI lifecycle through a partnership with the business.”

As AI becomes more autonomous, governance can no longer be an afterthought.

Jeffrey DiMuro,
Deputy Chief Information Security Officer, ServiceNow