Introduction: Secure and modernise with managed services
They’re looking to modernise their applications and their infrastructure, harden their security and create scope for innovative services and products. Shifts in the economy and working practices are pushing them to prioritise talent acquisition and retention, while supporting a hybrid workforce.
Though customer experience remains paramount, the employee experience has become every bit as crucial. Yet while 85% of CIOs say that their role is becoming more innovation focused, over three quarters (77%) believe it’s a challenge to deliver on this while maintaining operational excellence1.
That’s not all. “Not only do our customers want to do more with less, but they want to be able to track, trace and know that their employees are having a great experience,” says Trevor Gordon, senior product manager for Device as a Service at HP. “The reality is if you have a great experience, most likely you’re going to be highly productive. They drive each other.”
The key to balancing these competing priorities is a new approach to IT, rooted in cloud-based managed services and harnessing data, automation and specialist expertise – which is where HP can help. In adopting this approach, IT leaders can secure, manage and modernise, while maintaining a productive workforce.
This approach combines endpoint management and security services with data-driven insights into something Trevor Gordon calls “invisible IT”, where updates and maintenance happen seamlessly in the background, and where issues can be fixed before they cause disruption. This approach also plays into sustainability, and into modern hybrid working practices. Most of all, it enables CIOs to focus on making the most of new technology and opportunities, without compromising on the day-to-day.
In this eBook, we’ll look in detail at the challenges facing six different sectors: healthcare, financial services, manufacturing, telecoms and media, transport and business services – and at how managed services can help. Each chapter includes an overview of the industry landscape, and the specific issues CIOs and IT leaders must deal with, then goes on to recommend strategies or measures that businesses should consider if they want to address them through a data-driven, cloud-based approach.
1 Foundry, ‘State of the CIO 2023 EMEA’
