HP TechPulse: The engine that drives great services
Across all of the industries we’ve covered, outsourcing management and day-to-day maintenance of IT can be the key to opening up the time and resources to explore innovative new technologies. These services can handle deployment and configuration more effectively than most in-house teams, enabling day-one productivity. They can help firms tighten their security and ensure and prove compliance. They can help guarantee a productive employee experience, every working day.
But where many cloud-based management tools focus on easy-access dashboards and real-time visibility, HP’s go significantly further, harnessing the power of data to deliver proactive and predictive support. The secret is HP TechPulse: a telemetry and analytics platform that captures billions of data points from devices and applications, then uses deep learning AI technologies to transform that data into actionable insights. Through TechPulse, IT teams or HP’s service experts can get full visibility into the health of devices, down to component level, their security status and the applications that they’re running.
TechPulse can not only spot signs of disk, battery or thermal failure, but also patterns of device or application behaviour that might eventually lead to a problem. That means issues can be discovered and resolved before they even get a chance to impact users.
“Within HP, we are trying to move towards an ‘invisible IT’, where the end user may have problems fixed and they don’t even know that anything is broken” says Trevor Gordon, senior product manager for Device as a Service at HP. This, Gordon believes, is key to a great digital experience: users don’t face any lost productivity or downtime unless absolutely necessary, and may not even be aware of a patch.
Yet TechPulse can do even more, enabling IT teams or HP’s service experts to map the user experience, capture all the relevant data, and use it to generate further insights on how it could be improved. It also enables HP’s Device as a Service experts to ensure that HP’s customers are getting the right mix of devices; one that meets the differing requirements of their workers, while still being cost effective.
Crucially, HP TechPulse isn’t limited to HP hardware; it can work across devices from a range of PC vendors, and even across multiple operating systems. It’s built to make the most of the advanced management, monitoring and security features built into HP hardware, but it’s device agnostic when it comes to integration. “That gives us the ability to take over a customer’s fleet for a period of time while they’re maturing and moving in a services direction,” says Gordon. “We have a preference for our technology, but we take all this into consideration as we build these things.”
“Data is critically important, because if you have great data, you can make easy decisions’ Gordon adds. “The tools are continuing to evolve, and our vision is to get to the point where they’re truly invisible and always proactive.”
