Another support benefit: An all-in-one digital contact center, powered by Microsoft Dynamics 365 and Teams, brings together unified communications and customer-service capabilities. It not only provides a 360-degree view of customers across all channels but it also uses the collaborative capabilities of Teams to resolve issues faster. In addition, the solution has embedded intelligence, chatbot/virtual agent functionality, interactive voice response, and extensibility with other business applications.
Finally, all of these features can be leveraged with the IT infrastructure you have today. Microsoft uses cloud-based software and functionality to ensure that Teams streams to any device, regardless of its operating system.