"There is an opportunity for financial institutions to approach both the employee and customer experiences in a similar way,” Perpetua says. “At Kyndryl we do that by focusing on the user journey: mapping, monitoring, understanding, and improving it.” Kyndryl has expertise in delivering measurable results for banks and financial institutions. The company recognizes that each bank’s digital experience is different, depending on the maturity of its user experiences, regulatory controls management, data infrastructure, and more.
That’s why Kyndryl takes a personalized approach to persona attributes and roles, the devices and applications they use, and the bank’s strategy for hybrid work.
For example, Kyndryl can establish and automate controls based on which individuals work on-premises, at home, on the road, or a combination of these. It can also guide VDI services based on the organization’s needs for central management or with specific application controls for given parameters, such as the need to print documents or stream apps. In addition, Kyndryl can assist with bring-your-own-device (BYOD) policies to obfuscate user log-ins or add controls for screen scraping.
Kyndryl’s approach is based on four pillars, with the premise that by starting with the employee experience, financial institutions can ultimately deliver seamless customer experiences, improved security, and a modern on-ramp for the future of banking.
Use customer-centric data modeling with artificial intelligence (AI) to deliver differentiated customer experiences
Enable the secure adoption of cloud-native services to improve access to data and decrease time to market
Drive continuous modernization of existing environments to meet customer needs
Keep vital systems and data secure, compliant, available, and recoverable regardless of size and complexity
Integrate disparate operations to align for cohesive strategy with greater observability
Deliver strategic, architectural, and operational capabilities to deploy and manage cloud services at enterprise scale
Provide the ability to lower operational costs and increase reliability
Simplify the on-ramp to the right cloud and cloud-native services
Improve asset efficiency by extending the capabilities of the modern mainframe
Enable the realization of new revenue streams through better data management and modernization
Kyndryl also provides managed services to bolster IT support teams. For example, it can help with device management, including proactive health diagnostics of equipment such as ATMs, money counters, and credit card readers to prevent business disruptions. Kyndryl can help IT accelerate cloud adoption with guardrails for efficient, cost-effective, and secure use of private and public clouds. In addition, the company offers managed services that help optimize network costs, including telecom expenses, and provides general IT support for the remote workforce.
