Kyndryl’s modern device management and lifecycle services
What’s required today is a single management method for all employee devices, operating systems, and ownership models covering the entire device life span.
Kyndryl’s end-to-end solution integrates analytics, automation, workflow orchestration, and experience management to drive enhanced user experiences across the lifecycle. This starts with optimized device procurement and seamless employee onboarding and continues through secure device management and modern workplace support, bolstered by program governance and optimization.
Kyndryl draws on three principles to enhance employee experience and deliver modern, consumer-like IT device services:
Proactive, which means optimizing the environment by leveraging end-to-end management and self-healing capabilities to eliminate or fix issues before they impact employee performance.
Predictive, which is all about employing use-case-driven, AIOps-led insights and industry data to personalize the employee experience. This includes identifying issues and leveraging automation and self-healing scripts to address a problem or give a support agent the necessary details to expedite resolution.
Seamless, which means that all support actions are data-driven, tapping into interactive voice response (IVR), live agents, proactive fixes, and/or self-healing mechanisms to deliver a seamless experience that simplifies the employee’s IT journey, depending on the scenario.
Kyndryl goes beyond the traditional IT model of device management to deliver a modern working experience to employees, built around seamless fulfillment, light-touch enrollment, and content-rich self-service capabilities. The services are customized to meet the specific needs of an enterprise and designed to promote self-sufficiency and cost reduction, regardless of the platform, device, or location.
Device management is central to the Kyndryl solution, but the real differentiators lie in the ability to seamlessly manage and integrate device lifecycle services across onboarding, logistics, replacement, refresh, and offboarding/recycling — with visibility and integration across providers — and deliver insights directly into the employee’s flow of work with experience-level agreement (XLA) observability.
